Saginaw Customer Detective Work
November 5, 2023
One might say the most challenging part of being an automotive service technician at Kwik Kar Saginaw is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Kwik Kar Saginaw introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Kwik Kar Saginaw and your car is making a funny sound...
- Q: Where's the sound?
- A: Around the right front wheel.
- Q: What kind of sound?
- A: Kind of a clunk, clunk sound.
- Q: When do you hear the sound?
- A: When I turn and accelerate.
- Q: Right and left? Forward and back?
Do you see where we're going? You're gathering additional information to help your technician at Kwik Kar Saginaw know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Kwik Kar Saginaw
1216 S. Blue Mound Rd.
Saginaw, TX 76131
817-231-1700
http://www.kwikkarsaginaw.com
Need Service?
More articles from Kwik Kar Saginaw
Command Performance (Engine Air Filter)
September 14, 2025
The internal combustion engine in your vehicle counts on two things that mix together to be burned in the engine for power: fuel and air. Both are important, of course. If you run out of fuel, your engine wont run at all. Since theres plenty of air around, you wont run out of air, but you coul... More
Do you have a Clue (Get the Most Out of a Service Visit)
September 7, 2025
When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good. That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair. Experts say wha... More
When Your Air Bag Light Comes On (Illuminated Air Bag Light)
September 1, 2025
There are some dashboard lights you should pay more attention to than others. One is the air bag light. If it's on and your vehicle is in an accident, your air bags probably won't do their job. Automakers began installing air bags in the late 1990's since they were mandatory in the United State... More